Refund And Cancellation Policy

Effective date: 06-06-23

This Refund Policy outlines the guidelines and procedures of Labhlaxmi Corporation Our regarding refunds for products purchased through our e-commerce platform. We strive to provide exceptional customer service and ensure your satisfaction with your purchases. By using our product, you agree to comply with the terms and conditions set forth in this Refund Policy.

1) Eligibility for Cancellation

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep. The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed. In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final. In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

2) Eligibility for Refunds

2.1) Defective or Damaged Products

If the product you received is defective, damaged, or materially different from what was described on our website, you may be eligible for a refund. Please notify us within 3 days of receiving the product and provide detailed information and evidence (such as photographs) of the issue.

2.2) Non-Delivery of Products

If you did not receive the product you ordered within the specified delivery timeframe, you may be eligible for a refund. Please contact us within 3 days from the expected delivery date and provide relevant information regarding the non-delivery.

3) Exclusions from Refunds

3.1) Change of Mind

We do not offer refunds for products based on a change of mind or personal preference. We encourage you to carefully review product details, descriptions, and specifications before making a purchase.

3.2) Consumable or Perishable Products

Refunds are generally not provided for consumable or perishable products, such as food items, cosmetics, or certain healthcare products. Exceptions may be made in cases where the product is defective or damaged upon arrival.

3.3) Customized or Personalized Products

Due to the unique nature of customized or personalized products, refunds are not typically available unless there is a defect or error in the customization process that significantly deviates from your specifications.

4) Refund Process

4.1) Refund Requests

To request a refund, please contact our customer support team via [email/phone] within the specified timeframe mentioned in sections 1.1 and 1.2. Provide your order details, including the order number, product details, and a clear description of the issue.

4.2) Evaluation and Approval

Upon receiving your refund request, we will evaluate the provided information and determine whether you meet the eligibility criteria for a refund. We may request additional information or evidence if necessary to assess the situation accurately.

4.3) Refund Options

If your refund request is approved, we will provide one of the following options: Full Refund: The total purchase amount will be refunded to your Bank account. Partial Refund: In some cases, a partial refund may be offered, depending on the ircumstances and the extent of the issue.

4.4) Refund Processing Time

Refunds will be processed within 2-5 days after approval. The actual time it takes for the funds to appear in your account may vary depending on your financial institution.

Contact Us

If you have any questions, concerns, or requests regarding our Refund Policy or the refund process, please contact our customer support team at:

Labhlaxmi Corporation

We value your satisfaction and will make every effort to address any issues promptly and fairly.

Thank you for reviewing our Refund Policy.